Client Services Team
Client Services Specialist
Hyperloop Solutions is seeking a Client Services Specialist who can provide hands-on support to users & is responsible for resolving technical and service support requests. This position plays a critical role in the deployment of Desktop/Laptop Computers, Monitors, Printers, and various endpoint devices providing world-class support for our clients.
The Client Services Specialist works in a dynamic environment that provides services over the phone, e-mail, monitoring system, in-person, etc. The successful candidate should be highly motivated and a team player with the ability, correct attitude, and agile enough to manage a fast-changing environment. He or she should be able to promote positive customer relations by making sure that the team as a whole, provides prompt, courteous, and efficient service to internal and external customers. This role reports directly to the Client Services Manager.
Responsibilities
- Ensure effective ongoing support for all systems in use by the Company.
- Take ownership of issues by carrying out problem diagnosis and analysis with the goal of restoring critical services to the business and/or end-user as swift and with minimal downtime as possible
- Deploy desktop, laptop and other endpoint configurations which support the organization’s objectives and strategic plans
- Manage desktop platforms and related peripherals to provide optimal availability and cost-efficiency
- Research technologies and test their potential benefit to the organization.
- Take ownership of cases, ensure escalation procedures are followed until resolution
- Timely and accurately update documentation, knowledge base, ticketing system, and/or various IT tools
- Diagnose and resolve hardware and software tickets, including but not limited to Windows/Mac, Citrix, iOS and Android Devices
- Maintain printers, copiers, devices and all other IT related equipment
- Attention to detail with thoroughness and a strong work ethic is required
- Strong personal commitment to quality and customer service
- Maintain high-level customer service ensuring all users are treated in an effective, courteous, and professional manner at all times
- You’ll be expected to work from the Manilla office three days a week as part of our hybrid working model
Preferred Qualifications:
- Degree in IT/Computer Science/InfoSec or any IT related Course
- ITIL Certification V3 is an advantage
- 1-2+ years of IT Desktop/Helpdesk support experience
- Client based & Shared services application experience is a plus but not required
- Understanding network topology and network infrastructure is an advantage
- Experience Microsoft Active Directory and M365 would be advantageous
- Previous experience using the ITSM tool is an advantage
- Good knowledge of interactions/integration and technical troubleshooting with various desktop/endpoint, printers, etc
- Exceptional analytical and problem-solving skills
- Strong oral and written communication skills
- Proven track record of trustworthiness and high ethical standards
Interested in this job?
Thank you for your interest to work at Calay. Your details have been forwarded to the team that would best fit your skills and experience.