Client Services Team

Client Services Team Lead

This Client Services Team Lead supervises and provide IT desktop support for a range of devices, hardware, software, network, systems, and other computing related technologies. Services include technical support in the diagnosis and resolution of complex software and hardware incidents, requests, and problems.

Project Manager Responsibilities:

  • Ensure effective on-going support for all systems in use by the Company.
  • Supervise and manage a team of Client Services specialists and provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution for clients. The role assists the client portfolio to meet their goals in learning, teaching, research, and administrative activities.
  • Provide timely and effective advice, information, and expert technical interpretation on complex IT desktop support matters, in a manner easily interpreted by clients. Place the customer at the center of all decision making, and effectively assist and respond to customers who may have limited knowledge and/or skills around IT desktop support.
  • Assists in evaluating new computing hardware and software to ensure standards and policies are adhered to, while also meeting the varying needs of our customers.
  • Involved in location wide hardware and software rollouts, projects, timelines, and deadline.
  • Collaborates with specialists and development staff to test, troubleshoot, and validate new software programs and applications.
  • Assists Client Services Specialist in establishing and achieving desired goals and outcomes.
  • Prepares and maintains written documentation, instructions and procedures including on-line internal support materials.
  • Researches and develops advanced technical solutions to hardware/software problems through collaboration with other technical services and application development staff.
  • Attention to detail with thoroughness and strong work ethic is also needed.
  • Strong personal commitment to quality and customer service.
  • Maintain a high-level customer service ensuring all users are treated in an effective, courteous, and professional manner always.
  • Perform onsite client support across multiple locations, handling setup, configuration, and troubleshooting of IT infrastructure and non-IT electronic devices such as audio systems and related equipment to ensure smooth operations.

Preferred Qualifications:

  • Degree in IT/Computer Science/Info Sec or any IT related Course
  • ITIL Certification V3 is an advantage.
  • 3+ years of IT Desktop/Helpdesk Supervisory/Management experience.
  • Client based & Shared services application experience is a plus but not required.
  • Understanding of network topology and network infrastructure is an advantage.
  • Experience Microsoft Active Directory and M365 would be advantageous.
  • Previous experience using ITSM tool is an advantage.
  • Good knowledge of interactions/integration and technical troubleshooting with various desktop/endpoint, printers, etc. Exceptional analytical and problem-solving skills.
  • Strong oral and written communication skills
  • Proven track record of trustworthiness and high ethical standards.
  • Experience or familiarity with audio and related electronic equipment is an advantage.

Interested in this job?

  • Fill out the form below to apply.

  • Required *

  • *
    *
  • *
  • *

Thank you for your interest to work at Calay. Your details have been forwarded to the team that would best fit your skills and experience.

Scroll to Top